STRATEGIC DIRECTION #1 ? OPTIMIZE OPERATIONAL EFFECTIVENESS Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Explore best practices at other libraries Action a: Develop list of comparable libraries to benchmark Develop list of questions Gather data Analyze data and report results NPL staff will have possible tried and true solutions or options for problems Julie Rothenfluh Staff time Action b: Develop team to visit area libraries; select libraries to visit Contact libraries to arrange visits; develop questions Site visits Report results; make recommendations NPL staff will have ideas for service models/best practices Dave Della Terza $500 – 3 staff x 6 hours Program Goal 2 – Improve communication with staff Action a: Post Management Team meeting agendas on SharePoint Post departmental meeting agendas on SharePoint Staff has better understanding of issues being addressed in the organization Julie Rothenfluh Sue Prindiville Olya Tymciurak Karen Dunford Staff time Action b: Create ongoing SharePoint Team to explore uses of SharePoint Team develops SharePoint protocols Protocols are shared with all staff Communication on SharePoint is codified; a team is established to address ongoing issues & concerns Frances Tong $2000 – 9 staff x 10- one hour meetings Action c: Develop survey to reevaluate staff newsletter Gather data; report & make recommendations Implement changes Staff newsletter provides staff with information they want, in a format they’ll use Peggy Barry Staff time Action d: Develop protocols for use of videoconferencing, Live Meeting, etc. Share protocols with staff; provide training on equipment Staff integrates use of technology into meeting planning Staff can meet across buildings without traveling Frances Tong Staff time Program Goal 3 ? Streamline processes Action a: Develop team to find a project management process Gather data Report recommendations NPL staff will better manage multiple projects Julie Rothenfluh Staff time Action b: Develop team to investigate RFID Gather data Gather data Report recommendations Staff will determine whether or not RFID is a viable alternative for NPL Frances Tong Staff time Action c: Review guidelines and procedures, as scheduled, to simplify Prioritize procedures not regularly scheduled for review Ongoing Ongoing Processes and guidelines will be simpler, more streamlined Julie Rothenfluh Staff time STRATEGIC DIRECTION #2 ? MEET THE CUSTOMER WHERE THEY ARE: Align Programs and Services with Needs Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Develop and update the Library’s online presence Action a: Create a staff team to develop a social networking plan. Plan draft submitted to Deputy Director; then Executive Team. Plan implemented Team evaluates implementation; makes recommendations NPL will have a vibrant presence on several social networking sites. Julie Rothenfluh $850 – 4 staff @ 8 hours Action b: Create ongoing Website Team to address staff comments, concerns Maximize features of new website Website presents vibrant online presence for NPL. Website Team addresses ongoing questions, comments, concerns Frances Tong $1,400 – 7 staff x 8 one-hour meetings Program Goal 2 ? Address needs of adult patrons Action a: Create staff team to create coordinated process for development of programs for adults Team proposes process Adult Services Supervisors $525 – 3 staff x 3-two hour meetings Action b: Evaluate current outreach services Report recommendations NPL will provide appropriate services to homebound patrons Vicki Brodeur Staff time Program Goal 3 ? Be responsive to needs of community/users Action a: Establish patron focus group Get input from focus group on website redesign Get input from focus group on service changes There will be community input into NPL changes & planning Julie Rothenfluh Staff time Action b: Do a Customer Satisfaction Survey Executive Team receives & reviews results; develops responses Recommendations presented to Board as necessary & shared with staff Library users will have input into NPL planning & service changes Olya Tymciurak Executive Team $6,000 for survey analysis Action c: Ongoing, scheduled review of policies for user friendliness Prioritize review of procedures for user friendliness Ongoing Ongoing Library users will find NPL policies and procedures improve Library experience Julie Rothenfluh Library Managers Staff time STRATEGIC DIRECTION #3 ? SECURE THE FUTURE: Build Financial and Capital Security Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Develop and fund a budget that allows the Library to maintain current level of services Action a: Review & refine budget request Present budget to City Council Gather information for budget development. Review & refine budget requests. Budget approved by Council Library Board Executive Team Staff time STRATEGIC DIRECTION #3 ? SECURE THE FUTURE: Build Financial and Capital Security Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Develop and fund a budget that allows the Library to maintain current level of services Action b: Board members meet with Council members to share budget outlook Staff provides talking points Board members meet with Council members to share budget outlook Board maintains regular contact with Council on budget matters Library Board Executive Team Staff time Program Goal 2 -? Develop and maintain modern facilities with available resources Action a: Work with Facilities Manager& Library Managers to develop needs Prioritize needs and resources Ongoing Facilities will be maintained and improved as able Executive Team Staff time STRATEGIC DIRECTION #4 ? OPTIMIZE BOARD AND STAFF DEVELOPMENT Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Provide Board with ongoing training opportunities & information Action a: Develop annualized calendar of training opportunities Present calendar to Board Board members will have a calendar of training opportunities throughout the year Executive Director Staff time Action b: Keep Board informed of external training opportunities (ILA, etc.) Ongoing Ongoing Ongoing Board will have timely notification of external training opportunities. Executive Director Staff time Action c: Board president determines interest in Board mentor program Board president identifies mentors; matches with new Board members Evaluate program Board President Executive Director Staff time STRATEGIC DIRECTION #4 ? EXPAND BOARD AND STAFF DEVELOPMENT (C0NT) Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 2 ? Customize coaching/training of Management Team Action a: Develop plan for enhanced supervisor training Identify candidates for training Begin process Ongoing Supervisors will demonstrate high performance behaviors consistently Julie Rothenfluh Uma Sailesh Staff time Action b: Survey Management Team on training topics of interest Assess needs and ways to address Develop training topic calendar Provide training element for Management Team meetings Julie Rothenfluh Uma Sailesh Staff time Program Goal 3 ? Utilize staff skills Action a: HR polls staff on language skills Establish process to request language assistance Post staff language skills resource tool on SharePoint Staff will have resources for language assistance Uma Sailesh Staff time Action b: Survey staff for skills & interests Develop plan to use staff skills to increase efficiency & productivity Continue to develop plan A plan to use staff skills to increase efficiency and productivity will be developed Uma Sailesh Staff time Program Goal 4 ? Optimize orientation/on-boarding process Action a: Assess current orientation process Develop plan for changes to process Include Management Team or other staff as appropriate New staff will be successfully introduced to NPL Uma Sailesh Staff time Action b: Develop orientation/on- boarding follow-up process Share plan with Management Team for feedback Implement plan New staff will have firm grounding in basic policies, procedures, & NPL culture Uma Sailesh Staff time Program Goal 5 ? Address staff morale issues Action a: Survey staff on desired rewards Develop plan for low- or cost-free incentives Implement plan Staff will feel appreciated and rewarded for their efforts Uma Sailesh Executive Team Staff time Action b: Continue efforts toward transparent communication with staff through monthly all staff meetings on specific topics/updates Provide similar transparency through SharePoint announcements & newsletter announcements Monitor staff feedback to assess success Make any adjustments Staff will feel better informed & involved in direction and operation of NPL Office of the Director Staff time STRATEGIC DIRECTION #5 ? CONNECT WITH THE COMMUNITY: Get the Word Out Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 – Evaluate communication mediums, content/message, and targeting Action a: Evaluate current program guide Gather feedback from staff and the public Develop plan to address issues, concerns Implement Users will receive program information in ways that meet their needs Peggy Barry Staff time Action b: Examine ways to provide publicity and information in 2.0 world Coordinate with social networking plan Coordinate with public services and other system-wide services Users will receive program information in nontraditional forums Peggy Barry Staff time Program Goal 2 – Identify strategies for expanding, deepening, sponsorships, partnerships, and community involvement Action a: Set priorities & goals & establish evaluative measures Share with Executive team to review & confirm direction Create plan & present to Executive Team for approval Implement plan There will be an increase in partnership support & benefits from community involvement Peggy Barry Staff time Action b: Develop team to investigate partnerships to enhance job & career programming for public Create plan for enhanced/increased programming Present plan to Executive Team for approval Pursue partners, sponsors, grant sources to fund programs Program attendance & feedback will indicate that NPL is meeting patron needs Peggy Barry & Bobbie Rudnick Staff time STRATEGIC DIRECTION #6 ? DEVELOP LIBRARY CHAMPIONS Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 1 ? Actively build positive relationships with the Mayor, City Council, and City staff Action a: Board members plan meetings with Council at least twice a year. Staff develops talking points for Board meetings with Council Review talking points Board members meet at least twice a year with Councilmen Board President Executive Director Staff time Action b: Establish calendar for Board members to take turns attending Council meetings Evaluate attendance at Council meetings Board members regularly attend Council meetings, building better relationships with Councilmen Board President Executive Director Staff time Action c: Identify newsworthy events, programs to share with Council Establish method and schedule for sending notification to Council Evaluate Library communicates regularly with Council and City staff Executive Team Peggy Barry Staff time STRATEGIC DIRECTION #6 ? DEVELOP LIBRARY CHAMPIONS Quarter 1 Quarter 2 Quarter 3 Quarter 4 Success Measure Spark Plug Cost Program Goal 2 ? Actively share Library story with Mayor, Council, and City staff Action a: Share SnapShot day video with Council Council will have better understanding of impact of Library on community Peggy Barry Zip drives; staff time Action b: Develop list of library users willing to share their stories Videotape Library stories Share with Council; post on website Council will hear from community the value of the Library Frances Tong Peggy Barry Staff time; zip drives Program Goal 3 ? Develop Library Champions Action a: Board president appoints 2 Board members to define role of Alumni Group Board reviews role Role is communicated to Alumni Group Board Alumni Group has clear understanding of its role in developing support for the Library Board President Executive Director Staff time Naperville Public Library Action Plan – Year One (2010 – 2011) 1